Safety Tips for Hotels in Mexico 2024

Security in the hotel sector is a crucial issue in Mexico, a country that generates more than 30 billion dollars annually from tourism.

With the increase in post-pandemic tourism and economic reactivation, hotels in Mexico are exposed to threats such as theft, fraud and vandalism.

According to recent data, hotel thefts have increased by 15% in 2023 compared to previous years, with the highest incidence in popular tourist areas such as Cancun, Playa del Carmen and Mexico City. This increase highlights the need to implement stricter security measures to protect both guests and facilities.

Hotel robberies in Mexico increased by 15% in 2023

In addition, the Mexican Hotel Association points out that 65% of frauds reported in hotels are related to the use of credit cards, which highlights the importance of protecting payment systems.

In this post, we explore current challenges and offer practical tips to improve security in your hotel, ensuring the protection of both your guests and your facilities.

Types of robberies in hotels in Mexico that threaten security in 2024

In 2024, hotels in Mexico have recorded several types of crimes, the most common being:

1. Luggage Theft: This usually occurs in high-traffic areas such as receptions and common areas, and also in airports. Without causing them excessive worries, if you are going to receive guests from abroad, share with them basic security tips at Mexican airports , so that they arrive with all their luggage and can start the trip on the right foot.

2. Internal Theft : This is one of the areas that most worries hotel owners . Theft generates daily losses estimated at 2 to 5% of turnover, and generally comes from staff, although it can also be suffered by contractors who have access to restricted areas of the hotel.

3. Credit Card Fraud : Cybercriminals look for vulnerabilities in payment systems, putting guests' financial data at risk. In large hotels, credit card information with large credit limits is handled. Therefore, if you manage a hotel of these characteristics, you must make cybersecurity one of your priorities to improve the security of your guests in Mexico.

Cyberattacks cause million-dollar losses to hotels in Mexico

4. Vehicle Theft : Hotels with their own parking lot face risks of car theft, especially in tourist areas. So much so that, recently, a gang dedicated to systematically stealing cars from hotel parking lots in Oaxaca was brought down.

1. Installation of Surveillance Cameras in Strategic Areas
Having a real-time video surveillance system is vital for monitoring key areas such as reception, hallways and parking. Cameras deter potential criminals and allow incidents to be detected before they escalate. Systems such as Cuid's 24/7 video monitoring are ideal for hotels looking to improve their security without incurring high costs.

2. Electronic Access Control
Implementing access control systems, such as electronic cards, in restricted rooms and areas can significantly reduce internal theft. Also, make sure you have secure and up-to-date locks to avoid vulnerabilities.

3. Constant Staff Training
Employee training in safety protocols is essential. Make sure all workers, from cleaning staff to receptionists, are trained to recognize suspicious behavior and know how to act in case of emergencies.

4. Review and Update Insurance
Review your hotel’s insurance policies to ensure they are aligned with current threats. Including coverage for theft, vandalism, and cyberattacks can be crucial to mitigating the financial impact of these events.

5. Parking Monitoring
Implement security measures in your parking lot, such as automatic barriers, trained security personnel, and night vision cameras. This will help prevent vehicle theft and ensure your guests' peace of mind.

6. Cyber Protocols
With digital fraud on the rise, robust cybersecurity systems are essential. Make sure your guests’ data is encrypted and conduct regular audits to detect vulnerabilities.

Hotel security in Mexico is a constant challenge that requires a comprehensive approach. By implementing advanced technologies, training staff, and reinforcing access controls, hotels can better protect both their facilities and their guests. Always stay informed about current risks and adjust your security strategy to prevent incidents. In 2024, staying one step ahead of threats is key to offering a safe and reliable experience.