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cuid
Essential Care Package Subscription
Protect your property with our starter package, securing your doors and windows with the best sensors on the market.
With cuid's Magnetic Door Sensors and Motion Sensors, no movement goes unnoticed, and you are informed of everything instantly through the app.
Best of all? You have the professional support of our Monitoring Center, to provide total prevention and protection 24/7, 365 days a year.
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Minimum 3 years contract
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Security deposit of 898 MXN
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Cancellation: 7,800 MXN
Get your monthly protection plan now and start living with peace of mind with cutting-edge devices:
1 x Gateway
This efficient device is your one-stop solution for orchestrating the symphony of smart devices in your home, with seamless integration.
2 x Motion Sensor
This sensor ensures that every movement within its range is accurately captured.
3 x Magnetic Door Sensor
Highly precise and effective device that does not miss any movement at your door.
To ensure that your security is a priority and prevention is complete, the package includes 24/7 monitoring and response by a team of highly trained security professionals, free installation of all devices, and full access to the cuid app and its multiple applications.
With the app, you control EVERYTHING from the palm of your hand
- Member and user administration.
- Automations/ Arming and disarming alarms.
- Videos and real-time conversations with visitors and residents.
- 30 days of complete video and event history, with 1 GB available for permanent storage.
Care App - Manage EVERYTHING in one place
- Member and user administration
- Automation and arming and disarming of alarms
- Real-time conversations with visitors and residents
Cuid IA – Technology at your service
- 99% false alarm filtering
- Recognition of objects and behaviors
- Custom notifications
Care service - Uninterrupted professional protection
- 24/7 monitoring by professional agents
- Notification of alerts to your relevant contacts and/or the police
- Immediate response to any real threat
Frequently Asked Questions
Everything you need to know about caring for yourself
What does the Essential Package include?
The package includes free installation of all devices, plus the following benefits, unique in the market:
History and storage
- 30 days of complete video and event history
- Real-time videos
- Email with report after an event
Care App - Manage EVERYTHING in one place
- Member and user management
- Automation and arming and disarming alarms
- Real-time conversations with visitors and residents
Cuid IA – Technology at your service
- Filtering out 99% of false alarms
- Recognition of pets and friendly faces
- Notifications to public services and/or elected members
Care Service - Uninterrupted professional protection
- 24/7 monitoring by professional agents
- Immediate response to any real threat
How does the monitoring system work?
Security is in your hands: We only monitor the areas you authorize us to during installation. Then, we monitor your property remotely, with trained security professionals observing each camera in real time. Once a real threat is detected, we apply the emergency protocols described below.
What happens in the event of an emergency?
With cuid's monitoring and response service, you are never alone in critical moments. If we confirm that the threat is real - the AI of cuid devices allows 99% of false alarms to be filtered - we activate our efficient emergency protocol:
We send you the first alert by SMS or through the Cuid app - depending on what you choose - and 60 seconds later, our experienced agents begin to respond.
How do I determine which areas or accesses of my property need to be protected?
Here you will find a brief security assessment that, based on your needs, will recommend a customized configuration, so that you have every corner of your property protected, paying only for what you need.
What are the payment methods?
You can pay online with the most popular payment options, including Visa, Amex, MasterCard and Apple Pay credit or debit cards, or with bank deposits. If you have questions or suggestions regarding payments, do not hesitate to write to us at hola@cuid.mx
How does the installation of care security devices work?
Our experienced partner installers with extensive experience will carry out an effective and almost invisible installation within a few hours - depending on the size of your property - and then advise you in minutes on how to use the devices. You can also choose to install your security devices yourself.
