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cuid
Total Video Care Package Subscription
With 2 outdoor cameras, 2 indoor cameras, 2 UPS to ensure uninterrupted power supply and 2 smart plugs to manage your devices remotely, this package is the ideal choice for those looking for a more advanced security option.
The package includes the use of the App and the support of the 24/7 Monitoring Center, so you have complete peace of mind.
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Minimum 3-year contract
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Security deposit of 2,198 MXN
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Cancellation: 11,800 MXN
Get your monthly protection plan now and start living with peace of mind with cutting-edge devices:
2 x Pro Outdoor Camera Care
This camera is weatherproof and features infrared vision, to ensure your outdoor security in any circumstance.
2 x 360 Essential Interior Camera care
State-of-the-art interior camera, manufactured by ourselves so that you don't miss a single detail.
2 x No-break UPS care
Our UPS keeps you connected in the event of power outages and protects you against any power supply anomalies.
2 x Smart Plug
Improve connectivity and optimize energy savings with this smart plug that combines efficiency and safety.
To make your security a priority and prevention a total priority, the package includes 24/7 monitoring and response by a team of highly trained security professionals, free installation of all devices, and full access to the cuid app and its multiple applications. With the app, you control EVERYTHING from the palm of your hand:
cuid cloud - Secure cloud storage
- 30 days of complete video and event history
- Real-time videos
- 1GB for permanent storage
Care App - Manage EVERYTHING in one place
- Member and user administration
- Automation and arming and disarming of alarms
- Real-time conversations with visitors and residents
Cuid IA – Technology at your service
- 99% false alarm filtering
- Recognition of objects and behaviors
- Custom notifications
Care Service - Uninterrupted professional protection
- 24/7 monitoring by professional agents
- Notification of alerts to your relevant contacts and/or the police
- Immediate response to any real threat
Frequently Asked Questions
Everything you need to know about caring for yourself
What does the Video Protection Package service include?
The package includes free installation of all devices, plus the following benefits, unique in the market:
History and storage
- 30 days of complete video and event history
- Real-time videos
- Email with report after an event
Care App - Manage EVERYTHING in one place
- Member and user management
- Automation and arming and disarming alarms
- Real-time conversations with visitors and residents
Cuid IA – Technology at your service
- Filtering out 99% of false alarms
- Recognition of pets and friendly faces
- Notifications to public services and/or elected members
Care Service - Uninterrupted professional protection
- 24/7 monitoring by professional agents
- Immediate response to any real threat
How does the monitoring system work?
Security is in your hands: We only monitor the areas you authorize us to during installation. Then, we monitor your property remotely, with trained security professionals observing each camera in real time. Once a real threat is detected, we apply the emergency protocols described below.
What happens in the event of an emergency?
With cuid's monitoring and response service, you are never alone in critical moments. If we confirm that the threat is real - the AI of cuid devices allows 99% of false alarms to be filtered - we activate our efficient emergency protocol:
We send you the first alert by SMS or through the Cuid app - depending on what you choose - and 60 seconds later, our experienced agents begin to respond.
How do I determine which areas or accesses of my property need to be protected?
Here you will find a brief security assessment that, based on your needs, will recommend a customized configuration, so that you have every corner of your property protected, paying only for what you need.
What are the payment methods?
You can pay online with the most popular payment options, including Visa, Amex, MasterCard and Apple Pay credit or debit cards, or with bank deposits. If you have questions or suggestions regarding payments, do not hesitate to write to us at hola@cuid.mx
How does the installation of care security devices work?
Our experienced partner installers with extensive experience will carry out an effective and almost invisible installation within a few hours - depending on the size of your property - and then advise you in minutes on how to use the devices. You can also choose to install your security devices yourself.
