Application Privacy Policy

‍Last updated: July 27, 2023

Below is the privacy notice of CUID TECH SAPI de CV, commercially known as cuid (“cuid”, “we” or “our”) describes how and why we may collect, store, use and/or share (“process”) your information when you use our services (“Services”), and describes your rights as a resident of Mexico. By accessing or using our App, you consent to the data practices described in this Privacy Policy, which have been adapted to comply with applicable Mexican privacy laws. For example, when you:

  • Visit our website at https://www.cuid.mx , or any of our websites that link to this privacy policy
  • Register, download or use our App.
  • Participate with us in other related activities, such as sales, marketing or events.

Do you have any questions or concerns? This privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, we kindly ask that you refrain from using our Services. If you still have any questions or concerns, please contact us at hello@cuid.tech .

SUMMARY OF KEY POINTS

This summary provides the key points of our privacy policy, but you can find more details on any of these topics by clicking on the link following each key point or by using our index to find the section you are looking for.

What personal information do we process? When you visit, use or navigate our Services, we may process personal information depending on how you interact with cuid and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us .

Do we process sensitive personal information? We do not process sensitive personal information.

Do we receive information from third parties? We do not receive information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention purposes, and to comply with the law. We may also process your information for other purposes with your consent. We only process your information when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information .

How do we keep your information secure? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Learn more about how we keep your information secure .

What are your rights? As a citizen of Mexico, you have certain rights regarding your personal information. Learn more about your rights regarding your personal data and privacy .

How to exercise your rights? The easiest way to exercise your rights is to contact us. We will take any request into account and act accordingly in accordance with applicable data protection legislation.

Want to know more about how Cuid uses the information it collects? Review the full privacy policy.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you communicate to us

In short : We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You . The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • names
  • phone numbers
  • email addresses
  • postal addresses
  • video images
  • contact preferences
  • billing addresses
  • Geolocation information in the video frame (coordinates)
  • Images taken from video footage

Sensitive information . We do not process sensitive information.

Payment Data . We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find the link to their privacy policy here: http://www.stripe.com/privacy .

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information collected automatically

In Short : Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services .

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, as well as for our internal analytics and reporting.

The information we collect includes:

  • Log and Usage Data. Log and Usage Data is service-related, diagnostic, usage and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this Log Data may include your IP address, device and configuration information, and information about your activity on the App (such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take, such as features you use), device event information (such as system activity, error reports (sometimes referred to as "crash dumps"), and hardware settings).
  • Location Data. We collect location data, such as information about your device's location, which may be precise or inaccurate. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You may choose not to allow us to collect this information by denying access to the information or disabling the Location settings on your device. However, if you choose not to do so, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short : We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons depending on how you interact with our Services, including:

Primary Purposes :

  • To facilitate account creation and authentication and otherwise manage user accounts . We may process your information to enable you to create and log in to your account and to keep your account running.
  • Provide and facilitate the provision of services to you. We may process your information to provide you with the requested Service.
  • To respond to user queries/provide support . We may process your information to respond to your queries and resolve any potential issues you may have with the requested service.
  • Fulfill and manage your orders . We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To comply with our legal obligations . We may process your information to comply with our legal obligations, respond to legal requests and to exercise, establish or defend our legal rights.
  • To contact you in the event of a security breach at any stage of processing.
  • To protect our Services . We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

Secondary Purposes :

  • To request feedback. We may process your information when necessary to request your feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications . We may process personal information that you send to us for our marketing purposes if this is in line with your marketing preferences. You may unsubscribe from our marketing emails at any time. For more information, see " WHAT ARE YOUR PRIVACY RIGHTS? " below.
  • To offer you personalized advertising. We may process your information to develop and display personalized content and advertising tailored to your interests, location, etc.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we deem it necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are used and to improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to deliver the most relevant marketing and promotional campaigns to you.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

In Short : We may share information in the specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents ("third parties") who perform services for us or on our behalf and need access to such information to do their job. We have contracts in place with our third parties, which are designed to help safeguard your personal information, including requiring them to comply with this document. This means that they cannot do anything with your personal information unless we have instructed them to do so. They also will not share your personal information with any organisation other than us. They also agree to protect the data they hold on our behalf and to retain it for the period we tell them to. The categories of third parties with whom we may share personal information are as follows:

  • Application Hosting Service Providers
  • Marketing and sales tools
  • Payment processors
  • Data analysis services
  • Data annotation services
  • Cloud Providers
  • Third-party providers who assist with the Services

We may also need to share your personal data in the following situations:

  • Business Transfers . We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short : We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. HOW LONG DO WE KEEP YOUR DATA?

In short : We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). None of the purposes set out in this notice will require us to retain your personal data for longer than you have an account with us.

When we no longer have a legitimate need to process your personal information, we will either delete or anonymize (disassociate) it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SECURE?

In short : We aim to protect your personal information through a system of technical and organizational security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In summary : We only collect data from minors under 18 years of age provided by the minor's father, mother, guardian or custodian.

By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. In the event that a minor registers, the persons having parental authority, guardianship or supervision over the minor will be jointly liable for any damage and/or harm that the minor may cause.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In short: You may review, modify or cancel your account at any time.

In Mexico, your privacy rights are protected by various laws and regulations. As an organization committed to respecting and safeguarding your privacy, we want to provide you with a clear understanding of your privacy rights under Mexican law.

  1. Right to information : You have the right to be informed about how your personal data is collected, used and disclosed. We are committed to providing you with clear and transparent information about the purpose and scope of our data processing activities.
  2. Consent : We will obtain your explicit consent before collecting and processing your personal information, unless an exception applies under law. Your consent will be freely given, specific and informed, and you will have the right to withdraw it at any time.
  3. Access and rectification : You have the right to access the personal data held by us and, where appropriate, request its rectification. You may request information about the origin of the data, the purpose of the processing and the identity of the third parties with whom the data is shared.
  4. Data portability : You have the right to request the transfer of your personal information from our organization to another, where technically feasible, in a commonly used and machine-readable format.
  5. Data Security : We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. We take reasonable steps to ensure the confidentiality, integrity and availability of your personal data.
  6. Data Minimization and Purpose Limitation : We only collect and retain the personal information necessary for the purposes specified. We will not use or disclose your personal information for purposes incompatible with the initial purpose for which it was collected.
  7. Protection of sensitive data: Certain categories of personal information, such as health information, financial data and biometric data, are classified as sensitive data. In the event that we collect sensitive data, we will apply additional protections, including obtaining explicit consent and applying enhanced security measures.
  8. Right to deletion and blocking : You have the right to request the deletion or blocking of your personal data when it is inaccurate, obsolete, unnecessary or has been subject to unlawful processing.
  9. Complaints and remedies : If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. These authorities are empowered to investigate complaints, impose fines or penalties and ensure compliance with privacy laws.

Withdrawal of your consent : If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on applicable law, you have the right to withdraw your consent at any time. You may withdraw your consent at any time by contacting us using the contact details provided in the " HOW CAN YOU CONTACT US IN CONNECTION WITH THIS NOTICE? " section below.

Please note, however, that this will not affect the lawfulness of processing prior to your withdrawal, nor, where permitted by applicable law, will it affect processing of your personal information carried out in reliance on lawful processing grounds other than consent.

Opting out of promotional and marketing communications : You may opt out of our promotional and marketing communications at any time by clicking the unsubscribe link in the emails we send you, or by contacting us using the details provided in the " HOW CAN YOU CONTACT US ABOUT THIS NOTICE? " section below. You will then be removed from our marketing lists. We may, however, continue to communicate with you, for example, to send you service-related messages necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account information

If at any time you wish to review or modify your account information or cancel your account, you may do so:

  • Please go to your account settings and update your user account.
  • Please contact us using the contact information provided.

When you request account deletion, we will deactivate or delete your account and information from our active databases. However, we may retain some of the information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can set your browser to delete cookies or reject cookies. If you choose to delete cookies or reject cookies, this could affect certain features or services on our Services. You can also opt out of receiving interest-based advertising from advertisers on our Services.

If you have questions or comments about your privacy rights, you can email us at hello@cuid.tech .

9. DO-NOT-TRACK FUNCTION CONTROLS

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technological standard for recognizing and enforcing DNT signals has been finalized at this time. Therefore, we do not currently respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will inform you about that practice in a revised version of this privacy policy.

10. DO WE UPDATE THIS NOTICE?

Bottom line: Yes, we will update this notice when necessary to remain compliant with applicable laws.

We may update this privacy policy from time to time. The updated version will be indicated by a "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to stay informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at

hello@cuid.tech or contact us by mail at:

CUID TECH SAPI de CV

Blvd Manuel Avila Camacho 184 floor 11 B, Miguel Hidalgo

Mexico City 11650

Mexico

12. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT ABOUT YOU?

Depending on the applicable laws in your country, you may have the right to request access to, change, or delete the personal information we collect about you. To request to review, update, or delete your personal information, please email us at: hello@cuid.tech .